Welcome to RM TOURS, an online platform for booking tours and tourist activities. By using our services, you agree to the following terms and conditions:
1. Bookings and payments:
- By making a booking through our platform, you agree to provide accurate and complete information about yourself and any other tour participants.
- Full payment is required at the time of booking, as specified for each tour. Payment confirms your booking and guarantees your place on the tour.
- We reserve the right to cancel or refuse a booking at our discretion, including in cases of unavailability, suspicious activity or non-payment.
2. Cancellation and Refund Policy:
- Cancellations made within the specified timeframe for each tour may be subject to cancellation fees.
- Refunds, if applicable, will be processed in accordance with our refund policy and may be subject to administrative fees.
- We are not responsible for refunds of unused services due to delays, cancellations or circumstances beyond our control.
3. Customer Responsibilities:
- It is the client’s responsibility to be present at the designated meeting point and at the time specified for the start of the tour.
- Clients are obliged to follow the tour guide’s instructions and comply with all local rules and regulations during the tour.
- Clients are responsible for ensuring that they are physically able to participate in the tour and must inform any special needs or dietary restrictions at the time of booking.
4. Platform Responsibilities:
- We will make every reasonable effort to provide accurate and up-to-date information about the tours offered on our platform.
- We reserve the right to modify, cancel or substitute any tour, itinerary or activity for reasons of safety, weather or any other unforeseen circumstances.
- We are not liable for personal injury, loss, delay, inconvenience or expenses incurred by clients while participating in tours booked through our platform.
5. Changes to the Terms and Services:
- We reserve the right to modify these Terms and Services at any time.
- Your continued use of our services following any changes to the Terms and Services constitutes acceptance of the new terms.
By using our platform to book tours, you agree to comply with these Terms and Services. If you have any questions or concerns, please contact us through our support channels.
